A Harris Interactive study finds that as many as 86% of customers leave due to bad customer service.
A RightNow Technologies study finds that as many as 73% of customers leave due to bad customer service.
The Rockefeller Corporation study finds that 68% of customers leave because they believe that companies don’t care about them.
When Bain & Company recently surveyed 362 firms, they found that 80% believe that they deliver a “superior experience” to customers. But when they asked customers, they report that only 8% are really delivering.
Now take a look at this:
Customer experience clearly matters!
Now, let’s be generous and give those 80% of executives the benefit of the doubt. They probably sincerely believe that their companies are customer-centric.
So here’s my question; do you think that if those executives read a Buyer Legend that narrated the customer experience for them anything would change?
Please stay positive and let me know what you think.
A Question About Delivering Great Customer Experience http://t.co/xTWxrM4JY5 via @BuyerLegends #UX #CustomerExperience
Why customers leave companies? And it’s so easy to fix. http://t.co/esorAbWh1H
A Question About Delivering Great Customer Experience – Buyer Legends http://t.co/c7GtvQdzHD via @BuyerLegends
A Question About Delivering Great Customer Experience http://t.co/khNBhzKxtL via @TheGrok
A Question About Delivering Great Customer Experience – #cxp #custx http://t.co/MBHOObAXUn via @TheGrok
A Question About Delivering Great Customer Experience : nice Insights http://t.co/BYxJOdyuo3 via @BuyerLegends
A Question About Delivering Great Customer Experience – 86% of customers leave due to bad customer service – http://t.co/YNVrEn8pTj
A Question About Delivering Great #Customer Experience – Buyer Legends http://t.co/88OnIpFQio vía @BuyerLegends #engagement #marketing
A Question About Delivering Great Customer Experience – Buyer Legends http://t.co/DX8fApzZiD
Excellent read-A Question About Delivering Great Customer Experience – Buyer Legends http://t.co/TYDOd4DkMb via @BuyerLegends
How do you do Delivering Great Customer Experience? http://t.co/eLPV4pxBrh via @TheGrok RT @leaderswest
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