Great UI Still Risks Poor Customer Experience
It is encouraging when brilliant people develop processes to improve customer interactions. UI designer Luca Leone recently wrote an excellent […]
Customer Experience Design
Mom Wants You To Improve Your Customer Experience
The holidays are here, and so is the holiday advertising. In light of all the data about online purchasing and
Customer Experience Design, Strategy
Customers Don’t Care Where You Sit
Customers arrive at your business with a bigger picture than view we have from the seat at our desk. They don’t
All The News About Buyer Legends
This week over at LinkedIn, we shared some data from a Kapost study about the critical role content
Branding, Customer Experience Design, Storytelling
A Question About Delivering Great Customer Experience
A Harris Interactive study finds that as many as 86% of customers leave due to bad customer service. A RightNow