The Red Screw & the Four Pillars of Amazon Success
This week we talk about the incredible business impact of a red screw. Hopefully, you will find ways to apply […]
Be Like Amazon, Branding, Customer Experience Design
Customer Experience Design
Amazon, Be Like Amazon, Customer Experience Design, Growth
Bryan Eisenberg Tells Shep Hyken The Secrets of Amazons Success [audio]
https://soundcloud.com/amazingbusinessradio/bryan-eisenberg-tells-us-the-secrets-of-amazons-success How can your business be more like Amazon? Shep Hyken interviews Bryan Eisenberg co-author of the book, Be Like
Customer Experience Design, Growth
Plan A Customer Journey That Is Channel Agnostic
Micheal E. Gerber asked 50+ experts, “What’s your best tip for growing/scaling your business?” You can read Bryan Eisenberg’s contribution below: You
Amazon Is Selling The Stories In The Books With Stories About The Books
I sent my friend, Tom Grimes, Amazon’s New Bricks-and-Mortar Bookstore Nails What the Web Couldn’t. In reply he wrote me: My
Optimizing The Wrong Paths To Customer Centricity #CX #CRO
Customer-centricity is like “excellent customer service” — everyone thinks they’re doing it, few actually are. And one reason for that is
Be Like Amazon, Customer Experience Design, Measure, Strategy
Are Your KPI’s False Idols? #CX #CRO #Measure
This is a post about false accountability and the worship of quantitative idols. Companies looking to be innovative face a
Is there a right and wrong way to be customer-centric?
I really like how Lynn Hunsaker of ClearAction explains this with her concept of “well -being”. Some managers view customer-centricity
Analytics, Buyer Legends, Customer Experience Design, Retail
Why Retail CEOs Still Don’t Care About Digital
Customers are more connected than ever. Software continues to reduce customer friction everywhere, from customer service to fulfillment. Logistics and
Conversion, Customer Experience Design, Data, Lead Generation, Legendary Links, Marketing, Trends
Legendary Links: worthwhile reading 9/18/16
What’s up with Legendary Links? From time-to-time, we’ll post some of the interesting articles that we found interesting and
Amazon, Customer Experience Design, Retail
Amazon Prime Day: Magician’s Trick #CX #UX #CRO
“When a magician waves his hand and says, “This is where the magic is happening.” The real trick