He pushy pushed his way up towards the stage. I had just finished presenting the keynote at Driving Sales, an automotive dealers conference. He thrust out his hand and eagerly shook mine; saying “thanks … blah blah blah…. “ And then I heard him clearly “…too often I am obsessed with pushing customers through sales and I’m not helping them buy!” Really!?! That forced me to pay attention. I hope that he didn’t notice me picking my jaw up from the floor. It isn’t everyday that a car salesman genuinely expresses deep concern for a customer. Most of us would rather have a no anesthesia root canal than be escorted to the manager’s office in a car dealership. … Please read the rest of this post at BryanEisenberg.com
What A Used Car Salesman Can Teach You About Empathy http://t.co/WoOaTQRukC via @TheGrok
What A Used Car Salesman Can Teach You About Empathy http://t.co/7lIbnk39Uz #CX #UX #CRO via @BuyerLegends
What A Used Car Salesman Can Teach You About Empathy http://t.co/Gg0X8JhWq7 http://t.co/0AJ9wFly4J
RT: @JeffreyGroks What A Used Car Salesman Can Teach You About Empathy http://t.co/iAFlhdMQYc #CX #UX #CRO via @BuyerLegends
RT: JeffreyGroks What A Used Car Salesman Can Teach You About Empathy http://t.co/7tBLfBoUxo #CX #UX #CRO via BuyerLegends